Every system needs periodic maintenance or repairs to ensure the system is available and reliable when users need it most. Pierson Wireless offers several preventative maintenance and repair packages.

Our maintenance services include:

Firmware/Software Upgrades: OEMs occasionally release software and firmware upgrades either to fix product issues or to improve product performance. Any Tier of service you select includes free upgrades through the remote access link for software releases.

Monthly Maintenance Reports: Tier 3 includes a monthly maintenance report which will include any alarms, dispatches, and repairs occurring during this period and the current status.

Annual Maintenance Service Visit: The Tier 2 and 3 contracts include an annual on-site preventive maintenance visit, where a technician will execute a thorough diagnosis of the entire DAS and verify wireless service coverage is optimal throughout the facility.

You can be confident that any maintenance or repairs will be completed effectively and efficiently because we have the specialized tools and the necessary training.